My manager is: Fresh Food Manager
My job is:
To support my manager to carry out production and replenishment to deliver a great customer service through coaching, communicating and co-ordinating activities in my section


I Spend
45% of my time reviewing previous trade and planning staffing schedules
30% of my time reviewing performance and putting action plans in place to improve
15% of my time leading and coaching my team
10% of my time as OOH Manager

I know I’ve done a great job if:
• I achieve all my Key Performance Indicators
• I consistently achieve great operating standards
• Customers are satisfied with TSC Values offered
• I achieve target availability during all trading hours
• I achieve a green light for all Managing the Law audits
• My team have the relevant coaching and training they need to deliver their jobs
• My team Engagement Survey stores improve as a result of my leadership

The people I need to work with are:

Inside my function

Store OOH Trading Managers
Receiving Manager
Scanning Coordinator
Section Staff


Outside my function

Maintenance Manager / Technician
Merchandising Representatives
Local Authority Enforcement Officers
Supplier Support
Central Category Team


Main Responsibilities:

People / Employees - To consistently deliver TSC Values for our people

• I ask for and action staff feedback
• I acknowledge progress and celebrate success with my team and individuals
• My team has an Engagement action plan that is reviewed and effectiveness is measured at a temperature check
• I review my teams’ progress against objectives and Personal Development Plans in at least 1 Performance Review a year
• I have a Personal Development Plan based on behavioral and technical needs
• I support my team to attend work
• I coach my team to improve standards
• I regularly plan and review work with my team
• I spot and develop talent ready for moves and appointments


Customer - To consistently deliver TSC Values for our customers

• I deliver the great customer Service
• I implement high standards so products are always of the highest quality and staff are confident to reject poor quality products
• I manage and resolve all customer complaints to a satisfactory conclusion


Operations - To consistently deliver TSC Values for operations

• I manage scheduling of my team so that they work the right hours to support the operation and I work the right hours to support them
• I schedule production to meet trade patterns and check the my team follow the planned production order
• I train my team to understand and follow continuous replenishment process
• I implement replenishment and stock control routines to achieve maximum availability
• I manage my team so they maintain a clean production environment
• I manage stock loss within budget through effective routines
• I liaise with my manager to plan for seasonal events and promotions in my area
• I coach my team to keep back areas tidy, so that products are correctly stored and overstocks returned to the designated area
• I participate in the store OOH Management rota
• I support store ‘Rumble’ as part of my daily routine
• I deliver Safe and Legal routines and coach my team to adhere to them at all times


Finance - To consistently deliver TSC Values for finance

• I maximize sales through availability and quality of products
• I manage my financial Steering Wheel targets through achieving sales targets, payroll budget, stock results and controlling expenses
• I manage section’s consumable behavior within budget

Job Details

Date Posted:2012-12-07Job Location:Al Kuwait, KuwaitJob Role:ManagementCompany Industry:Retail/Wholesale
Preferred Candidate

Career Level:Mid CareerDegree:Certification / diploma
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