-The day to day running and operation of the Service Department
-Recruitment and selection of team members in line with organizational requirements
-Maintaining customer service standards and ensure understanding and adherence to the requirements of customer satisfaction. Including where required, meeting with customers
-Directing and assisting with fault diagnosis and problem resolution
-Maintaining standards of performance of the service team, using competency based assessments and appraisals
-Setting and achieving key business performance indicators
-Liaison with the Manufacturer/s and adherence to Manufacturer Brand Standards
-Initiating business improvement measures to optimize customer retention, recovery and sales opportunities. Including developing and implementing campaigns targeted at specific business opportunities
-Ensuring sufficient resources are available at all times to meet servicing and repair requirements, with the emphasis on optimizing workshop productivity, efficiency and performance
-Ensuring all Service processes meet Company and Manufacturer requirements and that they are implemented in a consistent manner
-Regular communication and interaction with members of other departments to develop the business and optimize customer satisfaction and retention

Job Details

Date Posted:2012-12-12Job Location:Al Kuwait, KuwaitJob Role:ManagementCompany Industry:Automotive
Preferred Candidate

Career Level:ManagementNationality:United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
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